Offerings

Wonder Counselling offers Telehealth and phone counselling for clients 16 years and older within Australia and beyond (excluding USA and Canada).

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Telehealth (video) and Phone Sessions

• Clients need a quiet private space for their sessions.

• Telehealth requires a stable internet connection and a compatible device with voice and video capabilities for their telehealth session (Google Meet). In the event of internet connectivity issues, telehealth sessions may need to be switched to voice only or phone.  

• International phone sessions will be via Google Meet

• For safety reasons, sessions cannot proceed if the client is operating a vehicle.

 

Payments

• Prices are in Australian dollars

• Card capture is required to secure your booking, allowing payment to be processed automatically after your session

• If an invoice for payment is issued, payment is due within 7 days. 

 

Cancellation Policy

• Cancellations made more than 24 hours before the appointment time are eligible for a full refund, cancellations or no shows are subject to a 50% cancellation fee

• Refunds are processed within 1-2 business days, funds are returned to the original payment source.

• Appointments can be rescheduled up to 24 hours before the original appointment time. ​

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Notifications and Contact

• When booking a session, the client agrees to receive notifications and appointment reminders (email and/or SMS) with the ability to opt out

• The counsellor is not able to provide individual support or crisis support outside scheduled appointment times. Clients who have immediate needs for support are urged to contact their nearest mental health emergency services or suitable helpline.

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Client Conduct

• Counselling is a safe space. Any inappropriate behaviour that compromises physical, emotional or psychological safety may result in the termination of services.

• Clients need to be free from the influence of alcohol or illicit drugs during sessions for ethical reasons.

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Referral

Clients whose needs exceed the experience or scope of the counsellor will be referred to a more suitable practitioner.

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Confidentiality

The counsellor is bound by professional standards and legal obligations to maintain confidentiality, ensuring the privacy and trust of the client.​

 

Everything a client shares during counselling is kept confidential, with exceptions in cases where:

• the client has provided written permission for information to be shared 

• there is serious or imminent risk of harm to the client or others 

• details of a crime are shared and need to be reported to police 

• client records are requested by a court of law​​